Privacy Policy

1. Introduction

This Privacy Policy describes how Bamboo Resort LLC (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit https://bambooresortllc.com (the “Website”), submit a form, contact us, or use our services. By using our Website or providing your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1. Information You Provide Directly

• Name, Email address, Phone number, Mailing or physical address

• Business information (if applicable)

• Project details or messages submitted via forms

• Payment information (if applicable)

• Communication preferences and consent records

2.2. Automatically Collected Information

• IP address, browser type and device information

• Pages visited and time spent on pages

• Referring website and interaction data

• Cookies and tracking technologies

2.3. Customer Communication & Service Records

• Inquiries and service requests

• Appointment details and scheduling preferences

• Service history

• Estimates and invoices

• Customer feedback

• Records of communications via phone, SMS, email, chat, or other channels

These records are maintained to provide services, improve customer experience, and comply with legal obligations.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested services

• Schedule appointments and send reminders

• Deliver customer support

• Process payments and transactions

• Send service-related communications

• Send marketing or promotional communications (only where consent has been provided)

• Improve our Website and services

• Maintain records of communication preferences and consent

• Comply with legal and regulatory obligations

We do not sell or rent personal information.

4. SMS Messaging & Compliance

4.1. Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive SMS communications from Bamboo Resort LLC related to:

• Appointment scheduling and reminders

• Service updates

• Customer support

• Account notifications

• Promotional or marketing messages (only if explicitly opted in)

By interacting with our messaging services, you acknowledge and accept that message delivery may depend on third-party carriers and that message delivery is not guaranteed.

4.2. Consent & Opt-In

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) for users in the United States

4.3. Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message; no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

4.4. Message Frequency & Content

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

4.4. Help & Support

• Reply "HELP" for assistance or contact us at [email protected]

• Customer support is available during regular business hours

4.5. Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. These are examples for users in the United States; availability may vary in other regions.

4.6. SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict technical and organizational measures to safeguard your SMS opt-in information and consent records.

5. Information Sharing and Disclosing

We will not sell or rent your personal information. We may share your information only in the following circumstances:

5.1. Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

• SMS aggregators and providers solely for delivering messages you've consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

5.2. Legal Compliance:

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

5.3. Business Transfers:

• In case of mergers, acquisitions, or sale of assets

• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and updates

• Employee training on data protection

• Breach notification protocols in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

We retain personal data only as long as necessary to provide services, comply with legal obligations, or as described in this Privacy Policy.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

For non-essential cookies, we obtain consent before storing or accessing them on your device, in accordance with applicable laws. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Website.

8. Your Rights & Choices

Depending on your location, you have the right to:

• Access, update, or delete your personal information

• Opt-out of marketing emails by clicking "unsubscribe" in our emails

• Opt-out of SMS messages by replying "STOP"

• Request information on how we process your data

• Withdraw consent at any time for future communications

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact [email protected]. We will respond in accordance with applicable law.

9. Children's Privacy

Our services are not directed at individuals under the age of 13 (or applicable minimum age in your country). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact [email protected] to request deletion.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Bamboo Resort LLC.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our Website with the effective date. For significant changes, we will notify you by email or through a notice on our Website.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Business Name: Bamboo Resort LLC
Website: https://bambooresortllc.com
Email: [email protected]
Phone: (954) 562-2128

By using our Website and services, you consent to this Privacy Policy.